Yuchai's 2010 heavy machine service started hot

China Truck Network reporter learned from Yuchai Group that Yuchai's 2010 heavy machine service month activity has already begun in June. In the preparatory phase of May activities, the customer service center of Yuchai Sales Company responded quickly and gathered resources from all parties to launch the 2010 Yuchai Heavy Machinery Service Month Program. It aims to proactively serve and care for users, penetrate into the frontline of the market, understand product performance, and resolve the existence of products. Problems, master market information, promote product upgrades, stimulate sales of Yuchai's heavy machinery, and enhance the Yuchai brand's influence.

The theme of this service activity is “Yuchai Heavy Machinery's leadership in applying Yuchai's services to achieve dedication and rapidity”. During the one month period in June 2010, a series of activities were carried out for 6M and 6L users across the country, mainly including: Free Inspection, maintenance, training; rapid resolution of heavy machine troubles in batches; satisfaction survey; key market area held user symposiums; distributed t-shirts and other small gifts; accessories, oil concessions and so on.

The seven working groups led by Yuchai's Quality Department, Engineering Research Institute, Engine No. 1 Plant, Engine No. 2 Plant, Engine No. 3 Plant, Cold Processing Plant, Foundry Company, and Sales Company went to Yunnan, Sichuan and Ningxia. The provinces of Hunan, Guangdong, etc., which hold a large number of heavy machines, visited major users, and held user forums in Ningxia, Sichuan, Yunnan, Shanxi, and Hebei respectively. The customer service center of Yuchai Sales Company dispatched Deng Kai and Yang Qiqiang. Technical experts such as Liang Zhongyu went out and implemented on-site services to provide guarantees for the smooth development of heavy machinery activities.

Yuchai Service Stations across the country posted the Yuchai Heavy Machinery Service Month sign on the outbound service vehicle, 2 heavy machine service month publicity banners in prominent positions on the station’s Three Guarantees maintenance site and office locations, and some service stations also used Newspapers, posters, showcases, and other events related to promotional services and products of Yuchai’s products formed a strong propaganda offensive, and the users’ response was relatively strong. Everyone welcomed and recognized Yuchai’s schedule for hosting heavy machine events. According to incomplete statistics, in the first week after the start of the activity month, nearly 1,000 heavy-duty users have enjoyed the benefits brought by the service month, and they have been praised by users.

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